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Experience! The Finger Lakes COVID-19 Health & Safety Policies and Procedures

What we are doing to keep you safe on our tours.


At Experience! The Finger Lakes, our number one priority is providing a safe and healthy environment for our guests, tour guides, and community on all our tours. To ensure this, we look to the NYS guidelines for setting policies about tour safety.  


The Week Prior To Your Tour Date, all guests on ALL E!FLX driving tours will be required to either:

Send in proof of having been fully vaccinated against COVID-19 at least two weeks prior to the date of your tour
Send in proof of negative/undetected results to a COVID-19 test that was taken within 5 days of the date of your tour

Please take note as of 7/30/21: Tompkins County Health Dept is issuing a Health Advisory encouraging all residents, regardless of vaccination status, to wear a mask while indoors around others. Therefore, we will be requiring all guests to wear face coverings at all times while in the vehicles and inside any buildings.


Health Screening:

  • All tour guides will have their temperatures taken and will answer a series of health screening questions before their scheduled tour. Any indications of a temperature of 100.5 or above or possible illness from answers to the questionnaire will not be able to work and we will do whatever is possible to reassign the tour. If a replacement guide is not available, the tour will be canceled and refunds will be issued.
  • All guests participating in Experience! The Finger Lakes Tours will be asked screening questions and have their temperatures taken by their tour guide before entering the vehicle.

Screening questions to guests will include:

      • Are you feeling well today?
      • Do you have a loss of taste or smell?
      • Are you caring for someone that is ill, or have you had contact with someone diagnosed with COVID-19 in the past 2 weeks?
      • In the last 2 weeks have you been in a place were COVID-19 is spreading?

Prior to boarding, a non-touch forehead thermometer will be used to measure and record each guests’ temperature. For COVID-19 tracing, Experience! The Finger Lakes will keep this information on file in our office and only disclose it to the NYS Department of Health, if required. In the event of a “positive” contact through tracing, we will notify the guests on that day’s tour and the destinations visited that day. We will only disclose a “positive” contact and not identify the individual(s).

If a guest has a recorded temperature of 100.5 or above, or responds with a yes to any of the screening questions, the guest will not be allowed to board the vehicle. They will have the option to receive a full refund or reschedule their tour to a different date.

Social Distancing:

  • Tours in our Ford Transits will be booked and occupied by no more than 50% of maximum occupancy on our shared tours.
  • Venues on our tours are required to host our guests using safe social distancing and cleaning practices. If any venue is not abiding with these requirements set forth by the State of NY, the group will leave the premises.
  • Seats in tour vehicles that can not be occupied due to safe social distancing will be indicated as unavailable.
  • On shared tours where all guests are vaccinated, social distance guidance is optional.

Personal Protective Equipment (PPE):

  • Tour guides and guests must wear face coverings at all times in the vehicle and while in indoor spaces.
  • Tour guides and guests who have been vaccinated are not required to wear face coverings when outside.
  • Guests who have not been vaccinated do not have to wear face coverings outside as long as they can maintain social distance of 6 or more feet from others.
  • We respect the right of each business to decide for themselves what their policies will be.  Therefore, we expect that there will be stops where guests and tour guides are asked to wear their face coverings indoors while walking around. All can remove their face coverings indoors when they are seated and participating in their tastings or meals.


  • Each tour van will be equipped with hand sanitizer of a minimum 60% alcohol. Tour guides are required to ensure that all guests apply provided sanitizer every time they enter the van and then again upon exiting.
  • E!FLX will adhere to hygiene and sanitation requirements from the Center for Disease Control and Prevention (CDC) and Department of Health (DOH),

Our Cleaning Procedure:

After completion of a tour or prior to a tour departure the following steps will be completed in order to maintain a clean and safe environment for our guests.  All cleaning supplies and disinfectants used for cleaning are approved by the CDC to kill Coronavirus and help prevent the spread of COVID-19.

Main Cabin:

    • Remove and empty trash receptacles. Wipe clean with disinfectant cleaner.
    • Wash interior windows and mirrors with glass cleaner.
    • Wipe seatbelts along with male and female connections and housing with disinfectant wipes or cleaner.
    • Wipe window hasps, seatbelt guides, seat grabs, pole grabs, rail barrier and rear shelving unit with disinfectant cleaner.
    • Vacuum interior upholstery including seats, walls and floor.
    • Spray interior all interior upholstery with spray disinfectant.
    • Wash vinyl flooring including cargo area and molding and seat mounts with disinfecting cleaner.
    • Wipe interior doors, locks and door opening and closing devices with disinfectant wipes or cleaner.

Driver Cabin:

    • Wash interior windows and mirrors with glass cleaner.
    • Wipe or wash dashboard and instruments, steering wheel, cup holders and area with disinfectant cleaner.
    • Wipe seatbelts along with male and female connections and housing with disinfectant wipes or cleaner.
    • Vacuum seats and floor areas.
    • Wipe/wash seat mounts with disinfecting cleaner. Wipe hand grabs, armrest area including window operators and lock operators with disinfectant cleaner.
    • Wipe/wash door interiors and door handles with disinfectant cleaner.

Make sure all vehicle doors are open throughout the cleaning process for at least one hour to circulate fresh air into interior and dilute contaminated particles.

Experience! The Finger Lakes is committed to keeping its guests, employees, and community as safe as possible.  However, an inherent risk of exposure to COVID-19 exists in any public place where people are present.  COVID-19 is an extremely contagious viral disease that can lead to severe illness and death. By booking a tour with Experience! The Finger Lakes guests voluntarily assume all risks related to exposure to COVID-19 and sign an Assumption of Risk Waiver before embarking on any of our tours.

These policies and procedures are subject to change based on the evolving guidelines put forth by the CDC and the State of New York.

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